Cancellation, Return & Refund Policy

At Evoking Health Nutraceuticals Private Limited, we value our customers and aim to provide a smooth, transparent, and worry-free shopping experience. We understand that situations may arise where you need to cancel, return, or seek a refund for your order. Our policy is designed to be fair and convenient for all customers while maintaining product quality and hygiene standards.

1. Cancellation Before Shipment

If you wish to cancel your order, please submit your cancellation request on the same day the order was placed. Cancellations are only accepted if the order has not yet been processed or shipped. Once the product has been dispatched, cancellation requests cannot be entertained.

Please note that certain categories, such as perishable or consumable items, are not eligible for cancellation once they have been packed for shipping. However, if you believe the quality of the delivered product is unsatisfactory, our team will review the issue and take appropriate action.

2. How will I get refunded for the cancelled orders and how long will this process take?

For prepaid orders that are successfully cancelled, the refund will be processed to your original method of payment—whether it’s a credit/debit card, net banking, or wallet—within the same business day after the cancellation request is approved. The exact timeline may vary depending on your bank or payment service provider’s processing speed.

3. How do I return an order purchased from Evoking Health Nutraceuticals?

If you have received a product that is damaged, defective, or incorrect, please notify our customer support team via email within the same day of delivery. Our support team will verify your claim, and once approved, we will initiate a pickup or provide instructions for returning the product.

Returned items must be in unused condition, with all original packaging, labels, and invoices intact. Upon receiving the returned product, our quality team will inspect it, and a refund or replacement will be processed as per our policy.

4. Under what conditions will a return of a product not be accepted?

We take quality and hygiene very seriously. Returns will not be accepted in the following cases:

• The product has been opened, used, or tampered with.
• The request is raised after the specified return period (same day of delivery).
• The product was purchased during a special offer or sale and was clearly marked as non-returnable.
• The packaging, seal, or invoice is missing.
• The issue arises from reasons unrelated to product quality (e.g., change of mind, dislike of flavor, etc.).

Please note that health supplements, nutraceuticals, and other consumable items are non-returnable once opened due to safety and hygiene concerns.

5. How should I proceed if I have received a damaged or wrong product in my order?

In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team immediately at the email mentioned below. Include your order number, a clear image of the product, and details of the issue. Once verified, we will arrange for a replacement or initiate a full refund based on your preference. All such claims must be made within the same day of receiving the product.

6. Can I return a part of my order?

Yes, partial returns are accepted provided the returned item(s) meet our return conditions. For example, if you ordered multiple products and only one of them is defective, you can initiate a return for that specific item. Our team will guide you through the process to ensure a smooth resolution.

7. How will I get refunded for the returned orders and how long will this process take?

Once your returned product is received and inspected by our quality team, the approved refund will be processed within the same business day. The amount will be credited to your original payment source. Depending on your bank’s policies, it may take an additional 3–7 business days for the refund to reflect in your account. You will receive a confirmation email once the refund has been initiated.

8. Refund Policy

Refunds are only processed once the product has been successfully returned and verified. If a replacement is requested instead, it will be dispatched as soon as the returned product passes inspection. Refunds are not provided for items that fall under the non-returnable category or those that do not meet our quality verification requirements.

In rare cases where refunds are delayed due to technical or banking issues, our team will closely coordinate with the payment gateway or bank to ensure timely resolution.

9. Notification of Changes in the Cancellation, Returns, and Refunds Policy

Evoking Health Nutraceuticals Private Limited reserves the right to modify or update this Cancellation, Return & Refund Policy at any time without prior notice. Any changes will be published on this page, and the revised date will be mentioned. We recommend reviewing this policy periodically to stay informed about any updates.

10. Contact Information

For any queries or requests related to order cancellation, return, or refund, please reach out to us at:

• ✉️ Email: support@evokinghealth.com